THE EAST TO WEST LIFESTYLE CO - Persian-inspired Cosmetics and WellbeingSales & Returns

Effective Date: January 2, 2024

  1. General

These Sales Terms and Conditions (“Terms”) govern the sale of goods and services by The East To West Lifestyle Company Ltd (“us”, “we”, or “our”) through the website www.etwlife.com (the “Website”). Please read these Terms carefully before placing an order. By placing an order, you agree to be bound by these Terms.

  1. Orders

All orders placed through the Website are subject to availability and confirmation of the order price. Confirmation of the order price will be sent to you by email after you place your order.

  1. Payment

Payment for orders can be made by the following methods:

  • Credit card
  • Debit card
  • PayPal

We accept the following credit and debit cards: Visa, MasterCard, Maestro, American Express.

All payments must be made in GBP.

  1. THE EAST TO WEST LIFESTYLE CO - Persian-inspired Cosmetics and WellbeingDelivery

Orders will be delivered to the delivery address provided by you at the time of your order. Delivery times will vary depending on the delivery method you choose and your location. To be notified of the estimated delivery time when you place your order, please contact info@etwlife.com

We are not responsible for any delays in delivery caused by events beyond our reasonable control, such as extreme weather conditions, strikes, or natural disasters.

  1. Returns and Refunds

You have the right to cancel your order at any time before the goods are dispatched. To cancel your order, please contact us by email at info@etwlife.com

If you are not satisfied with your goods, you can return them to us for a full refund within 14 days of receipt. The goods must be returned in their original packaging and in a saleable condition. For returns, please email info@etwlife.com. Refunds will be issued to the original payment method used to make the purchase.

You will be responsible for the cost of returning the goods.

We recommend that you obtain proof of postage when returning an item.

We will not accept returns of the following goods:

  • Goods that have been used or damaged
  • Goods that are perishable or have a short shelf life
  • Goods that are sealed for hygiene reasons and have been unsealed after delivery
  1. Liability

Our total liability for any loss or damage arising out of or in connection with your order shall not exceed the total price of the order.

We will not be liable for any loss or damage that is caused by:

  • Any event beyond our reasonable control
  • Your breach of these Terms
  1. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure is caused by an event beyond our reasonable control, such as an act of God, war, strike, fire, flood, or earthquake.

  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws provisions.

  1. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your purchase of goods or services from the Website. These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

  1. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

  1. Contact Us

If you have any questions about these Terms, please contact us by email at info@etwlife.com

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